Enjoy shopping with our return policy features below:
1- You have 7 days from the date you received any item to apply for a return. Where the buyer bears the return shipping costs and the return cost is 19 riyals, or go to the nearest main branch in the area in which you are. As for the shipping cost, it is shown in the invoice. We accept returns provided that the product is intact and the product carton also and all its attachments are intact. After verifying that, the amount will be returned within 14 a work day.
2- If the item is defective or does not work properly or even does not match the description of the site, you have the right to return it within 30 days from the date of its receipt and you will be refunded the price of the item in addition to the shipping cost that you paid upon purchase.
3- The amount will be transferred within 14 working days.
Some common questions:
Q: I received a defective/damaged product, can I get a refund?
If the product you received is damaged or if it has a defect, you can return the product within 30 days from the date of its receipt, provided that it is in the same condition in which you received it with the original box intact and / or the packaging intact, as soon as we receive the returned product, we will examine it, and if found If the product is defective or damaged, we will return the product value paid with any shipping fees that were paid within one week from the date of your request to return the product.
Q: When is a "return" not possible?
There are some cases where it is difficult for us to support returns:
Q: Who pays the shipping fees when returning the product?
You can return the product within 14 days of the delivery date, and it is shipped by the customer to our address, and the Rawat Al-Safa store does not bear the shipping cost unless the product is incorrect or defective, then the shipping cost will be borne by the Rawaat Al-Safa store.
Q: I want my money back, why hasn't it been transferred to me yet?
All financial transactions, including refunds, returns, or any transfer, take between 3-14 working days.
Q: What is the delivery time for orders at Rawaat Al Safa?
The delivery time for orders ranges between 1-3 working days on regular days, and on seasonal days it may reach 7 days
Q: I have a complaint about my application, why haven't I received a response yet?
Responding to complaints takes place within 72 hours from the time of the complaint. As for resolving problems and complaints, it may take up to 14 working days, so resolving problems and responding to complaints may take some time.
